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The products you order from the online store (if they are available in stock) are usually delivered in 2-8 business days via courier service to the delivery address which you registered.

If we can not execute your order due to force majeure (bad weather, strikes , some of the products of your order are temporarily unavailable ,etc.), we will contact with you to tell us if you still wish to complete your order. 



Delivery address

During checkout, you can indicate if you wish a different delivery address from one in which pricing occurs.


Sales receipt or invoice:

You can choose whether the document will be issued to your order will be sales receipt or sales invoice. Invoice issued to companies and professionals, they fill in their order the following information: company name, VAT number, business address and occupation.


Return policy of the Products


The customer is informed of the availability of products through verbal or other similar indications.

The online store uses intense color or verbal (eg 'there are no products in stock ").

Also, the shop's offers, always valid as long as we have stocks of the products.

Returns Charge of Operation

Returning Items surcharge Operation can be performed in the following cases:

- The order has been executed incorrectly by type and / or amount

- The products have been shipped, have exceeded the expiration date on the shipping date

- Where according to tradition the genre has opened package, or in the event that the species has been altered prior to its expiration date.

In these cases, the customer should not accept delivery of the product from the start, or ask for a refund within fourteen (14) days, after consultation with the Corporation. Products must be returned in the condition received by the customer. For all cases, the return of the product to replace, should be accompanied by a copy of the document which accompanied the product (eg ITT, Ap. Retail etc) and full packaging. Returns are accepted only upon request and if the products are unused and in the condition received. Before returning the product should contact the or by phone at +30 24670 80030 to be instructed by the company on how to return the product. In case of refund, and provided that they have previously received and tested the products of the company, the return of customer money will be for the amount corresponding to to return product, which will be edited by the Corporation. In case of return goods with payment on delivery, the refund will be by bank deposit the customer will indicate. When using the product or altering their original packaging, not acceptable for return. If damaged or incomplete customer fault return the product, not to accept the return. If the refund is not made within the time fourteen (14) working days from the day of receipt or not fulfilled some of the conditions for repayment, the Company has the right not to accept back the products and not to proceed with the replacement.

Returns to Billing Customer

Before returning the product you should contact through or by calling to +30 24670 80030 to be instructed by the company on how you can return the product. Return products with customer's charge can be carried out in cases where the customer for any reason other than the above, changed his mind and / or no longer wish to purchase the product, where the below-mentioned withdrawal period by sending them back has not expired.

In this case the company returns only the amound of money that refers to the value of the products and the shipping costs charged to the customer exclusively. In both above mentioned cases, the product must be in perfect condition along with a copy of the original document which accompanied the product (eg D.A.T., Ap. Retail and so on) and the full package. If products are returned damaged or incomplete e-shop has the right to demand compensation from the customer, the amount of which will be determined by the condition of the products and make unilaterally and unconditionally what to full or partial settlement against the client.